Return window
You can request a return within 30 days of the delivery date shown in your tracking. Returns must be approved by us before you ship anything back.
Because trading cards are collectibles whose condition matters, each product type has its own return conditions, listed below.
What can be returned
- Sealed product (booster boxes, packs, Elite Trainer Boxes, collections, cases): only if it is unopened, with the original factory seal or shrink wrap fully intact and no tears, punctures or resealing.
- Graded cards (PSA, CGC, BGS): only in the same condition we sent them, with the case uncracked and unaltered, the label intact and the same certification number as the slab we shipped. We check the certification number of every returned slab.
- Raw singles: only in the same condition we sent them, returned in the protection they arrived in. We compare returned cards to our records, and cards with new wear, bends or marks cannot be accepted.
What cannot be returned
- Opened sealed product, including opened booster packs and boxes. Pack contents are random, so the cards you pull are not grounds for a return.
- Graded cards whose case has been cracked, opened, scratched or altered after delivery.
- Items damaged after delivery or returned without our approval.
- Disagreements with the grade assigned by a third-party grading company. We do not guarantee the result of any regrade or crossover.
How to request a return
1. Contact us first. Email support@tcgvanta.store with your order number, the items you want to return and the reason. If an item is damaged, incorrect or not as described, include clear photos.
2. Wait for approval. We will review your request and reply with return instructions and the return address. Please do not send anything before you receive these instructions.
3. Ship the items. Pack cards with the same protection they arrived in and use a tracked, insured shipping method. A valid tracking number is required so we can confirm the return.
Return shipping costs
- Changed your mind: you pay for return shipping.
- Damaged, incorrect or not as described: we cover the return shipping, or we may not need the item back at all.
- We never charge restocking fees.
Refunds
- Once your return arrives, we inspect it and email you to confirm whether the refund is approved.
- Approved refunds are processed within 7 business days, to the original payment method used at checkout.
- Your bank or card provider may take a few additional days to show the refund on your account.
- If an item you received was damaged, incorrect or not as described, you can choose a replacement (when we have one in stock) or a full refund.
Order cancellations
If you need to cancel an order, contact us as soon as possible. If the order has not shipped yet, we will cancel it and issue a full refund.
If the order has already shipped, it can be returned under this policy after delivery.
Full details are in our Order Cancellation Policy.
For lost or damaged parcels, see our Shipping & Delivery Policy.