Before your order ships
- You can cancel free of charge as long as your order has not been packed and shipped.
- Orders are usually handled within 1 business day, so please contact us as soon as possible.
- Once we confirm the cancellation by email, you receive a full refund, including any shipping you paid.
After your order ships
- Once an order has shipped, it can no longer be cancelled.
- You can still request a return after delivery under our Returns & Refund Policy. Sealed product must stay unopened and graded or raw cards must be in the condition we sent them.
Orders we may cancel
We may cancel an order if payment is declined or reversed, if we cannot verify the order details, if an item turns out to be unavailable, or if a price or listing error is found before shipping. If we cancel an order, we tell you by email and refund the full amount you paid.
How to request a cancellation
Email support@tcgvanta.store or call +1 (312) 520-8838, and include:
- Your full name
- Your order number
- The reason for cancelling (optional)
Refunds for cancelled orders
- Refunds for cancelled orders go back to the original payment method used at checkout.
- We process them within 7 business days of confirming the cancellation, and usually sooner.
- Your bank or card provider may take 5 to 10 business days to show the refund on your account.