Why we do not offer a product warranty
Trading cards are collectibles, not appliances, so a time-based warranty does not fit them. Instead, this policy covers what matters for cards: receiving genuine items, in the condition described, that arrive undamaged.
Authenticity
We only list products we believe to be genuine. Graded cards are sold in their original PSA, CGC or BGS cases, and the certification number can be checked on the grading company’s website.
If you believe an item you bought from us is not genuine, contact us within 30 days of delivery and do not open, crack or alter it. We will review your report. If we confirm the item is not as described, you receive a full refund including shipping, and we cover the return.
Damaged, incorrect or not as described
If your order arrives damaged, the wrong item is sent, or an item does not match its listing:
- Sealed product: we send an identical replacement when we have one in stock.
- Graded cards and raw singles: each card is a single item, so an identical replacement is usually not possible. We offer a full refund, or a similar item of equal value if you prefer one and we have it.
- If no replacement is available, you receive a full refund to your original payment method.
- We cover return shipping for these cases, and in some cases we may not need the item back.
What this policy does not cover
- Wear, bends, scratches or damage that happen after delivery, including from handling or storage.
- Graded cases that have been cracked, opened or altered after delivery.
- The grade assigned by PSA, CGC or BGS, or the result of any regrade or crossover.
- The cards pulled from booster packs or boxes, which are random.
How to request help
Please report a problem as soon as possible, ideally within 7 days of delivery. Email support@tcgvanta.store with:
- Your order number and full name
- A clear description of the issue
- Photos or a video of the packaging and the item, taken before removing a card from its protection
We review every request and reply with the next steps. For change-of-mind returns, see our Returns & Refund Policy.