Help centre
Frequently Asked Questions
Quick answers about shipping, graded cards, returns and payment. Can't find what you need? Email support@tcgvanta.store.
Orders and shipping
Where do you ship?
We ship to all 50 US states. We do not currently ship outside the United States, including to the United Kingdom.
How much does shipping cost?
Standard shipping is free on all orders within the United States, with no minimum order value. The delivery cost is always shown at checkout before you pay.
How long does delivery take?
Orders are handled within 1 business day and usually take 1 to 3 business days in transit. These are carrier estimates and are not guaranteed. See our Shipping Policy.
How will I know my order has shipped?
You will receive an email with a tracking number when your order ships. Tracking can take up to 48 hours to update.
How are cards packed?
Raw singles ship in a sleeve and a rigid holder, graded slabs are padded and boxed, and sealed product is packed in an outer box so the factory seal arrives intact.
My parcel arrived damaged. What should I do?
Take photos of the packaging and the items before removing any card from its protection, then email support@tcgvanta.store with your order number. See our Authenticity & Replacement Policy.
What if I receive the wrong item?
Contact us within 7 days of delivery with your order number and photos of what you received. We will send the correct item if we have it, or refund you in full, and we cover the return shipping.
How do I know my order went through?
You will receive an order confirmation email a few minutes after checkout. If you cannot find it, check your spam or junk folder, or contact us.
I entered the wrong shipping address. What should I do?
Contact us straight away. If the order has not shipped, we will update the address. Once it has shipped, we may not be able to change it.
Graded cards, singles and sealed product
Who grades your graded cards?
Graded cards are graded by independent companies: PSA, CGC or BGS. The company and grade are shown in each product title. We do not guarantee the result of any regrade or crossover.
How do you describe the condition of raw singles?
We assess raw cards using standard trading card condition terms, and the condition is shown on each listing. Condition grading involves judgement, so contact us before buying if you would like more detail on a card.
Can you guarantee what I will pull from a pack or box?
No. Booster pack contents are random, and the cards you pull are not grounds for a return.
Are you affiliated with Pokémon or other game companies?
No. TCGVanta is an independent retailer and is not affiliated with, sponsored or endorsed by The Pokémon Company or any other game publisher.
Returns and refunds
Can I return an item?
Yes, within 30 days of delivery, with our approval first. Sealed product must be unopened with the factory seal intact, and graded and raw cards must be in the same condition we sent them. Read the full Returns & Refund Policy.
Who pays for return shipping?
If you changed your mind, you pay for return shipping. If the item was damaged, incorrect or not as described, we cover it. We never charge restocking fees.
How long do refunds take?
Approved refunds are processed within 7 business days to your original payment method. Your bank may take a few extra days to show it.
Can I cancel my order?
Yes, if it has not shipped yet. Contact us as soon as possible and we will cancel it with a full refund. See our Order Cancellation Policy.
What if an item is not genuine?
Contact us within 30 days of delivery and do not open or alter the item. If we confirm it is not as described, you get a full refund including shipping.
Payment
Which currency are prices in?
All prices are in US dollars. The full total, including shipping and any sales tax, is shown at checkout before you pay.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. See Payment Information.
Is my payment secure?
Yes. Checkout is encrypted, card details go directly to our payment provider, and we never see or store your full card number.
Support and business orders
How can I contact you?
Email support@tcgvanta.store or call +1 (312) 520-8838. Our address is on the Contact page.
What are your support hours?
We answer Monday to Friday during normal business hours and aim to reply to every message within 24 business hours.
Do you sell wholesale?
Yes, to card shops and established online retailers in the United States. See Wholesale & Bulk Orders.